Refund Policy for Hamburger Heaven’s Store
Effective Date: 10/29/2024
At Hamburger Heaven, we strive to provide you with the best products and customer experience. If you are not fully satisfied with your purchase, we are here to help!
Returns
Eligibility: You can return your order within 30 days of receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items: Some items are non-returnable, such as perishable goods (food items) and customized orders.
Refunds
Process: Once we receive your return, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within a certain number of days.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will work with you to resolve the issue and, if necessary, replace the
item.
How to Initiate a Return
1. Contact Us: Reach out to our customer service team at [[email protected]] to initiate your return.
2. Prepare Your Package: Pack the item securely in its original packaging.
3. Ship Your Return: Send the item to the address provided by our customer service team.
Contact Us
If you have any questions about our refund policy, please contact us at 205-981-6402 Thank you for choosing Hamburger Heaven
